Exchanges and returns

Fragrances

You can exchange a fragrance within 7 days of receiving it.
The product must be sealed and in its original condition, and the box must never have been opened.
A product can only be exchanged for one of equal or higher value. Payments are not refunded except in special cases.
Return costs are paid by the customer, unless the product was damaged at the source, in which case we cover all costs.
The replacement is shipped only after we receive the item to be exchanged and confirm it meets the exchange conditions.

Products bought at a reduced price or during a sale cannot be returned or exchanged.
Discount and gift vouchers cannot be exchanged for cash.
Any refund is made by registered postal transfer within 7 working days of the refund being approved.

Need help? Our customer service team is on 0770899690